FAQs

Orders:

WHERE IS MY ORDER?

Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all orders placed before 12pm (AEST) on the same day.

International orders are shipped using DHL Express. To track your DHL parcel please click here.

We ship all Australian orders using Australia Post. You can follow your Australia Post parcel using their tracking service here.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We endeavour to dispatch all orders placed before 12pm AEST (Mon - Fri) on the same day. This may not be possible during holidays and busy sale periods.

Our free standard DHL shipping service can take up to 10 days to deliver worldwide. If you need your order sooner, we recommend selecting the VIP DHL shipping service which delivers within 2 - 5 business days.

WILL I HAVE TO PAY DUTIES + TAXES?

As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.


Sizing:

WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?

If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian sizing.

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian sizing.

HOW DO I KNOW WHAT SIZE I AM?

All of our products are displayed in Australian sizing. If you are an international customer, you can use our conversion chart to find your best size here.

If you have any questions about sizing please contact us, we'd love to hear from you!


Returns:

HOW DO I RETURN AN ITEM?

Please head to our Shipping & Returns page here for all details on how to return your order.

CAN I RETURN SWIMWEAR?

No, we are unable to accept returns of swimwear unless the garment is faulty.

CAN I GET A REFUND FOR AN ITEM PURCHASED DURING A PROMOTION?

Promotional items can be returned for a refund as long as the item you purchased is a full price item. Permanent marked down items with promotion/discount codes are not eligible to be returned for a refund.

I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number & a brief description of the fault/incorrect item & we can resolve this for you. Images of the fault or incorrect item would be very helpful also.

Products that have a major fault may be returned for a refund, online credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

CAN I RETURN MY IN STORE PURCHASE ONLINE?

Purchases made at one of our Australian boutiques must be returned back to the original location.

We recommend contacting the boutique for more information about the in store returns policy.

You can find our boutique contact details here.

CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?

Store credit or gift cards purchased via our Australian boutiques can only be redeemed in store at this time.

Online store credits or gift cards can only be redeemed on our website.

WHAT IS YOUR RETURNS POLICY ON 'THE WEDDING EDIT' COLLECTION?

As per our standard returns policy, our Wedding Edit Collection has a 21 day return period for Australian customers and 30 day return period for international customers. You may return your order for a Refund if the terms and conditions of sale are met.

If you have any concerns regarding a return for this Wedding Edit collection, please contact us on live chat or at returns@becandbridge.com.au, we'd love to help you.

CAN I EXCHANGE MY ORDER?

Unfortunately we don't currently offer exchanges, however if you need to swap over a size, style, colour etc - you may return your order for an online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).

CAN I STILL RETURN FOR A REFUND IF I USED THE 10% WELCOME DISCOUNT CODE?

Yes, you are eligible to make a return on any full priced items purchased using the 10% off welcome discount code. Please see our refund terms and conditions for more information.


Online Store Credit Notes:

HOW LONG IS MY ONLINE STORE CREDIT NOTE VALID FOR? 

All online store credit notes are valid for 3 years from the date of creation. Plenty of time to find something you love!

HOW CAN I CHECK MY ONLINE STORE CREDIT NOTE BALANCE? 

Please email us directly at returns@becandbridge.com.au to check the balance remaining on your online store credit.

CAN I USE MY ONLINE STORE CREDIT NOTE IN CONJUNCTION WITH OTHER DISCOUNT CODES?  

No, unfortunately online store credits cannot be used in conjunction with other promotions/discount codes.


Shop Now, Pay Later Payment Options:

WHAT IS AFTERPAY?

Afterpay is a service that allows customers to purchase items now & pay for them later in 4 instalments made every 2 weeks with no interest charged. This service is currently available to our US & Australian customers only. For more information about the service check out the Afterpay website.

HOW DO I USE AFTERPAY?

At the checkout, simply select Afterpay as your payment option & click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one & enter your payment details (e.g. Mastercard or Visa).

WHAT IS KLARNA?

Klarna is a payment option offered to our US customers that allows you to checkout now and split the payment of your purchase into 4 interest-free payments.

For more information, check out the Klarna FAQs page for more information.

HOW CAN I PAY WITH KLARNA?

We offer Klarna as a shop now, pay later service to our US customers only.

At the checkout, select Klarna as your payment option and click 'Complete Order'. You will be redirected to the Klarna portal where you can either login with an existing account or create a new one.

Download the Klarna app to keep track of your account. For more information, view the Klarna FAQs page.


Discounts:

CAN I USE MULTIPLE DISCOUNT CODES / GIFT CARDS AT ONCE?

Unfortunately only one discount code can be used per purchase. This also applies to our gift cards.

WHAT ARE THE TERMS OF THE 'FRESH' DISCOUNT CODE?

The FRESH discount code can be used by new customers to redeem $25 off an order that contains products in the Events, Gowns, Sets, Backless, Brides, Bridesmaids, and Guests categories. This discount can only be redeemed once per customer and applies to orders over $100 only.

WHAT ARE THE TERMS OF THE 'SHOPTOGETHER' DISCOUNT CODE?

Buy 4 dresses and get the 4th dress free! Bridal parties can use the SHOPTOGETHER discount code to redeem the lowest price dress for free when purchasing from the Dresses, Wedding Edit, Brides, Bridesmaids, Guest categories.

Please note that if any of the four items are returned, the cost of the free item will be deducted from the total refund.

CAN I USE MY 10% SUBSCRIBER DISCOUNT CODE IN CONJUNCTION WITH ANOTHER DISCOUNT CODE?

Unfortunately the checkout only allows for one discount code to be used per order. We recommend using the one with the highest discount!

I FORGOT TO ENTER MY 10% DISCOUNT CODE, CAN YOU ADD IT IN?

Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.


Other:

CAN I CANCEL MY ONLINE ORDER?

Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.

Unfortunately orders placed during sale/promo periods such as our 'Boxing Day Sale' cannot be cancelled once placed.

CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE?

Our Wedding Edit styles are exclusive to our online store only.

IS YOUR ONLINE PACKAGING RECYCLABLE?

Definitely. You can recycle our online packaging bags with your soft plastics. Our new online packaging is made from natural waste materials such as limestone off-cuts. They are produced with zero water, pollution, acids, bleaches and is carbon neutral. Tell me more? Well, they are durable, waterproof, antibacterial and freezer grade. Yes, this means we highly encourage you to reuse these bags where possible. Can't find any use for it? Head to your local soft plastics bin here. 


COVID-19 Impact:

WILL THERE BE A DELAY TO THE DISPATCH OF MY ORDER?

Orders will be dispatched on time, however there may be an additional few days added onto the delivery timeframe.

Please click here to see if your country has been impacted with delivery delays.

I LIVE IN A COUNTRY IN LOCKDOWN, CAN I STILL PURCHASE ONLINE?

We are still dispatching orders to countries that are in lockdown until further notice from DHL. If there are any issues dispatching to your country we will notify you.

I AM NOT ABLE TO GET TO A POST OFFICE, CAN I STILL RETURN MY ORDER?

Please contact returns@becandbridge.com.au and our Returns Department will be able to assist you further.