We may be able to change or cancel your order provided that you notify BEC + BRIDGE via email at customercare@becandbridge.com  within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.

If your order has been canceled by BEC + BRIDGE, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

Unfortunately once your order has been placed, we are unable to retroactively add your discount code to the payment of your order.

The BEC + BRIDGE checkout is only able to accept one discount code per order. Discount codes cannot be used in conjunction with any other offer or promotion.

Currency are charged in USD or GBP for customer based in the UK. Our product page and cart page will display the US product size. Our checkout page will display the converted Austrailan (AU) size for each product.

We currently offer the Afterpay buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Afterpay may be less

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

We currently offer the Klarna buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

Checkout our Klarna FAQs page for more information.

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavor to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

Yes! Any full priced items purchased with the $25 off welcome discount code are still eligible for a refund.

All online returns are handled by our third-party provider, Refundid. Depending on your location, you can choose from a refund, store credit, or an instant exchange. For more details and Refundid’s terms and conditions, click here.

Refundid operates independently from the retailers they partner with. To comply with AML (Anti-Money Laundering) regulations, they require customers to verify their details through a secure verification process. For more information, see the Refundid Privacy Policy here.

We’ve partnered with Route to offer Shipping Protection for added peace of mind. If your protected order is lost, damaged, or stolen, Route’s expert support team will work with you to quickly resolve the issue through a replacement or a refund. You can easily add Route Shipping Protection at checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Shipping Protection and looking to file a shipping issue online? File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order is lost, stolen, or damaged in transit, Route’s expert support team will help ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 2 hours of filing.  

Need to file a claim? File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. The Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked “delivered.”

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last shipping update. The maximum filing time is 365 days from the order date.

• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Shipping Protection at checkout.

If your order has not arrived, please file a claim with Route here.

Route will consider an item “damaged” if it is unusable. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.