CUSTOMER CARE

FAQS


ORDERING + SHIPPING

CAN I CHANGE OR CANCEL MY ORDER?

We may be able to change or cancel your order provided that you notify BEC + BRIDGE via email at enquiries@becandbridge.com.au within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.

Please note that orders placed during sale or promotional periods, such as the ‘End of Season Sale', cannot be changed or canceled once the order has been placed.

If your order has been canceled by BEC + BRIDGE, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

I FORGOT TO ADD A DISCOUNT CODE OR GIFT CARD, CAN YOU ADD IT TO MY EXISTING ORDER?

Unfortunately once your order has been placed, we are unable to retroactively add your discount code or gift card to the payment of your order.

CAN I USE MORE THAN ONE DISCOUNT CODE OR GIFT CARD AT ONCE?

The BEC + BRIDGE checkout is only able to accept one discount code or gift card code per order.

WHAT CURRENCY AND SIZES ARE BEC + BRIDGE PRODUCTS DISPLAYED IN? 

Customers located in Australia, New Zealand and Asia Pacific will have the currency displayed in Australian Dollars (AUD) and Australian sizing.

Customers located in the US, Canada, Central America, UK, Europe and the Middle East, will have their currency displayed in USD and Australian sizing. Our product pages will display the corresponding US size next to the Australian size on our US website.

HOW CAN I USE AFTERPAY TO SHOP?

We currently offer the Afterpay buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Afterpay may be less

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

HOW CAN I USE KLARNA TO SHOP?

We currently offer the Klarna buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

Checkout our Klarna FAQs page for more information.



RETURNS + REFUNDS

CAN I RETURN SWIMWEAR OR BODYSUITS?

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavor to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

WILL I RECEIVE A REFUND IF I'VE USED THE 10% WELCOME DISCOUNT CODE?  

Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.

TRACK YOUR PARCEL

Australian Orders - Please click below to track your parcel:

AUSTRALIA POST TRACKING SERVICE

International Orders - Please click below to track your parcel:

DHL EXPRESS TRACKING SERVICE

All parcels are despatched from Waterloo (2017) in Sydney, Australia



CUSTOMER CARE


ORDERING + SHIPPING

CAN I CHANGE OR CANCEL MY ORDER?

We may be able to change or cancel your order provided that you notify BEC + BRIDGE via email at enquiries@becandbridge.com.au within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.

Please note that orders placed during sale or promotional periods, such as the ‘End of Season Sale', cannot be changed or canceled once the order has been placed.

If your order has been canceled by BEC + BRIDGE, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

I FORGOT TO ADD A DISCOUNT CODE OR GIFT CARD, CAN YOU ADD IT TO MY EXISTING ORDER?

Unfortunately once your order has been placed, we are unable to retroactively add your discount code or gift card to the payment of your order.

CAN I USE MORE THAN ONE DISCOUNT CODE OR GIFT CARD AT ONCE?

The BEC + BRIDGE checkout is only able to accept one discount code or gift card code per order.

WHAT CURRENCY AND SIZES ARE BEC + BRIDGE PRODUCTS DISPLAYED IN?

Customers located in Australia, New Zealand and Asia Pacific will have the currency displayed in Australian Dollars (AUD) and Australian sizing.

Customers located in the US, Canada, Central America, UK, Europe and the Middle East, will have their currency displayed in USD and Australian sizing. Our product pages will display the corresponding US size next to the Australian size on our US website.

HOW CAN I USE AFTERPAY TO SHOP?

We currently offer the Afterpay buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Afterpay may be less

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

HOW CAN I USE KLARNA TO SHOP?

We currently offer the Klarna buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

Checkout our Klarna FAQs page for more information.


RETURNS + REFUNDS

CAN I RETURN SWIMWEAR OR BODYSUITS?

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM, WHAT DO I DO?

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavor to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

WILL I RECEIVE A REFUND IF I'VE USED THE 10% WELCOME DISCOUNT CODE?

Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.