BOXING DAY SALE
- Due to an influx of orders there may be a slight delay in the dispatch of your parcel(s). Our warehouse team will be trying their best to get your order out as quickly as possible.
- Please note once your order has been placed we are unable to cancel your order. Once you receive your order, you may return your order for a Refund.
BOXING DAY SALE
WILL THERE BE A DELAY TO THE DISPATCH OF MY ORDER?
I LIVE IN A COUNTRY IN LOCKDOWN, CAN I STILL PURCHASE ONLINE?
We are still dispatching orders to countries that are in lockdown until further notice from DHL. If there are any issues dispatching to your country we will notify you.
WHERE IS MY ORDER?
Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all orders placed before 1pm (AEDT) on the same day.
International orders are shipped using DHL Express. To track your DHL parcel please click here.
We ship all Australian orders using Australia Post. You can follow your Australia Post parcel using their tracking service here.
HOW LONG WILL IT TAKE TO GET MY ORDER?
New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 1 - 3 business days and all other international orders can expect to be received within 2 - 7 business days.
Australian orders shipped using the standard Australia Post shipping service will arrive 2- 5 business days, and Australia Post Express orders will arrive within 1 - 3 business days.
WILL I HAVE TO PAY DUTIES + TAXES?
As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.
These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.
WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?
If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian sizing.
If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian sizing.
HOW DO I KNOW WHAT SIZE I AM?
All of our products are displayed in Australian sizing. If you are an international customer, you can use our conversion chart to find your best size here.
If you have any questions about sizing please contact us, we'd love to hear from you!
HOW DO I RETURN AN ITEM?
CAN I RETURN SWIMWEAR?
No, we are unable to accept returns of swimwear unless the garment is faulty.
CAN I GET A REFUND FOR AN ITEM PURCHASED DURING A PROMOTION?
Yes. We offer refunds on all international orders including sale and promotional items (granted items are returned within 30 days and are unworn/damaged).
I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?
We are so sorry if your purchase is not perfect!
CAN I RETURN MY IN STORE PURCHASE ONLINE?
Purchases made at one of our Australian boutiques must be returned back to the original location.
We recommend contacting the boutique for more information about the in store returns policy.
You can find our boutique contact details here.
CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?
Store credit or gift cards purchased via our Australian boutiques can only be redeemed in store at this time.
Online store credits or gift cards can only be redeemed on our website.
WHAT IS YOUR RETURNS POLICY ON 'THE WEDDING EDIT' COLLECTION?
As per our standard returns policy, our Wedding Edit Collection has a21 dayreturn period for Australian customers and 30 day return period for international customers. You may return your order for a Refund if the terms and conditions of sale are met.
CAN I EXCHANGE MY ORDER?
Unfortunately we don't currently offer exchanges, however if you need to swap over a size, style, colour etc - you may return your order for an online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).
CAN I STILL RETURN FOR A REFUND IF I USED THE 10% WELCOME DISCOUNT CODE?
Yes, you are eligible to make a return on any full priced items purchased using the 10% off welcome discount code. Please see our refund terms and conditions for more information.
WHAT IS AFTERPAY?
Afterpay is a service that allows customers to purchase items now & pay for them later in 4 instalments made every 2 weeks with no interest charged. This service is currently available to our US & Australian customers only. For more information about the service check out the Afterpay website.
HOW DO I USE AFTERPAY?
At the checkout, simply select Afterpay as your payment option & click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one & enter your payment details (e.g. Mastercard or Visa).
CAN I CANCEL MY ONLINE ORDER?
Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel or refund you.
If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.
Unfortunately orders placed during sale/promo periods such as our 'Boxing Day Sale' cannot be cancelled once placed.
CAN I USE MY 10% SUBSCRIBER DISCOUNT CODE IN CONJUNCTION WITH ANOTHER DISCOUNT CODE?
Unfortunately the checkout only allows for one discount code to be used per order. We recommend using the one with the highest discount!
I FORGOT TO ENTER MY 10% DISCOUNT CODE, CAN YOU ADD IT IN?
Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.
CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE?
Our Wedding Edit styles are exclusive to our online store only.
IS YOUR ONLINE PACKAGING RECYCLABLE?
Definitely. You can recycle our online packaging bags with your soft plastics. Our new online packaging is made from natural waste materials such as limestone off-cuts. They are produced with zero water, pollution, acids, bleaches and is carbon neutral. Tell me more? Well, they are durable, waterproof, antibacterial and freezer grade. Yes, this means we highly encourage you to reuse these bags where possible. Can't find any use for it? Head to your local soft plastics bin here.
HOW CAN I ENTER A DISCOUNT CODE ON MOBILE?
When purchasing on mobile, navigate to the checkout and tap on the 'Show order summary' drop down menu at the top of the page. Enter your discount code into the 'Discount Code' field and tap the black arrow button to apply your code.
CAN I USE MULTIPLE DISCOUNT CODES / GIFT CARDS AT ONCE?
Unfortunately only one discount code can be used per purchase. This also applies to our gift cards.