FAQs


Shipping:

WHERE IS MY ORDER?

Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all orders placed before 1pm (AEDT) on the same day.

International orders are shipped using DHL Express. To track your DHL parcel please click here.

We ship all Australian orders using Australia Post. You can follow your Australia Post parcel using their tracking service here.

HOW LONG WILL IT TAKE TO GET MY ORDER?

New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 1 - 3 business days and all other international orders can expect to be received within 2 - 7 business days.

Australian orders shipped using the standard Australia Post shipping service will arrive 2- 5 business days, and Australia Post Express orders will arrive within 1 - 3 business days.

WILL I HAVE TO PAY DUTIES + TAXES?

As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.


Sizing:

WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?

If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian sizing.

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian sizing.

HOW DO I KNOW WHAT SIZE I AM?

All of our products are displayed in Australian sizing. If you are an international customer, you can use our conversion chart to find your best size here.

If you have any questions about sizing please contact us, we'd love to hear from you!


Returns:

HOW DO I RETURN AN ITEM?

Please head to our Shipping & Returns page here for all details on how to return your order.

CAN I RETURN SWIMWEAR?

No, we are unable to accept returns of swimwear unless the garment is faulty.

CAN I GET A REFUND FOR AN ITEM PURCHASED DURING A PROMOTION?

Any items purchased in an order using a discount code of more than 10% off are able to be returned for an online store credit only.

Sale items discounted at more than 10% are also able to be returned for an online store credit only.

I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number & a brief description of the fault/incorrect item & we can resolve this for you. Images of the fault or incorrect item would be very helpful also.

Products that have a major fault may be returned for a refund, online credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

CAN I RETURN MY IN STORE PURCHASE ONLINE?

Purchases made at one of our Australian boutiques must be returned back to the original location.

We recommend contacting the boutique for more information about the in store returns policy.

You can find our boutique contact details here.

CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?

Store credit or gift cards purchased via our Australian boutiques can only be redeemed in store at this time.

Online store credits or gift cards can only be redeemed on our website.

WHAT IS YOUR RETURNS POLICY ON “THE WEDDING EDIT” COLLECTION?

As per our standard returns policy, our Wedding Edit Collection has a 21 day return period for Australian customers and 30 day return period for international customers. You may return your order for a Refund if the terms and conditions of sale are met.

If you have any concerns regarding a return for this Wedding Edit collection, please contact us on live chat or at returns@becandbridge.com.au, we'd love to help you.

CAN I EXCHANGE MY ORDER?

Unfortunately we don't currently offer exchanges, however if you need to swap over a size, style, colour etc - you may return your order for an online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).


Afterpay:

WHAT IS AFTERPAY?

Afterpay is a service that allows customers to purchase items now & pay for them later in 4 instalments made every 2 weeks with no interest charged. This service is currently available to our US & Australian customers only. For more information about the service check out the Afterpay website.

HOW DO I USE AFTERPAY?

At the checkout, simply select Afterpay as your payment option & click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one & enter your payment details (e.g. Mastercard or Visa).


Other:

CAN I CANCEL MY ONLINE ORDER?

Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.

I FORGOT TO ENTER MY 10% DISCOUNT CODE, CAN YOU ADD IT IN?

Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.

CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE?

Our Wedding Edit styles are exclusive to our online store only.