FAQs

WHERE IS MY ORDER?

Once your order has shipped, we will email you through your shipping information with a tracking number for your parcel.

We ship all international orders using DHL Express. To track your parcel please click here.

HOW LONG WILL IT TAKE TO GET MY ORDER?

New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 1- 3 business days and all other international can expect their orders within 2- 7 business days.

WILL I HAVE TO PAY INTERNATIONAL DUTIES + TAXES?

As an international customer (outside of Australia), please note that your home country may charge you import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian Sizing.

If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian Sizing.

HOW DO I KNOW WHAT SIZE I AM?

All of our products are displayed in Australian Sizing. For international customers you can use our conversion chart to find your best size here

Please note the measuring tips on our website are just a generalisation. Please contact us for specific sizing advice, we would love to chat to you!

HOW DO I RETURN AN ITEM?

Please head to our Shipping & Returns page here for all details on how to return your order.

CAN I GET A REFUND FOR AN ITEM PURCHASED DURING A PROMOTION?

Yes. If you have purchased using a promotion discount on any full priced item you may return your order for a refund (granted all return requirements are met).

We do not offer refunds on discounted/sale items.

I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number & a brief description of the fault/ incorrect item & we can resolve this for you. Images of the fault or incorrect item are always helpful too!

Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

CAN I RETURN MY IN STORE PURCHASE ONLINE?

Purchases made at one of our boutiques must be returned back to the original location.

We recommend contacting your local boutique for more information about the in store returns policy.

You can find our boutique contact details here.

CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?

Store credit or gift cards purchased via our retail stores can only be used in store and cannot be used online.

Online credit notes can only be used online our website.

WHAT IS YOUR RETURNS POLICY ON “THE WEDDING EDIT” COLLECTION?

As per our standard returns policy, our Wedding Edit Collection has a 21 Working Day return period. You may return your order for a Refund if the terms and conditions of sale are met.

If you have any concerns regarding your return for this collection please contact our returns team at returns@becandbridge.com.au

WHY DON'T YOU OFFER EXCHANGES?

Unfortunately we currently don't offer Exchanges, however if you need to swap over a size, style, colour etc - you may return your order for an online store credit.

You can then use this credit to repurchase (granted your preferred item is in stock at your new time of purchase).

CAN I CANCEL MY ONLINE ORDER?

Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel and refund you.

If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.

CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE? 

Our Wedding Edit styles are exclusive to our Online Store only.