FAQS
CUSTOMER CARE
ORDERING + SHIPPING
CAN I CHANGE OR CANCEL MY ORDER?
Please review your order carefully before checkout. Due to our fast-processing times, we’re unable to add, remove, or change items, including size changes once an order has been placed.
CAN I CHANGE MY SHIPPING ADDRESS?
We’ll do our best to assist if there is an error with your delivery address. However, once an order has been packed and collected by the carrier, address changes are no longer possible.
If your order has already shipped, we recommend attempting to redirect the parcel via your shipping courier. If this is unsuccessful, the parcel may be returned to sender and re-shipped once received back at our warehouse
I FORGOT TO ADD A DISCOUNT CODE, CAN YOU ADD IT TO MY EXISTING ORDER?
Unfortunately once your order has been placed, we are unable to retroactively add your discount code to the payment of your order.
CAN I USE MORE THAN ONE DISCOUNT CODE AT ONCE?
The BEC + BRIDGE checkout is only able to accept one discount code per order. Discount codes cannot be used in conjunction with any other offer or promotion.
SMS SIGN-UP OFFER
- This offer is available to customers who complete the SMS sign-up form on https://www.becandbridge.
com/pages/sms-signup between Friday 17 July 2026 and Friday 31 July 2026 (inclusive), and consent to receive SMS marketing messages. - The 10% off code is displayed on-screen immediately upon submitting the form and is valid for 7 days from the date of submission.
- Limited to one code per customer/mobile number. Customers who have already signed up or redeemed this offer are not eligible to receive another code.
- The code is valid on full-priced items only and cannot be used on sale or clearance items.
- Minimum spend of $200 (USD) applies, calculated on full-priced items before shipping.
- The code cannot be combined with any other offer, discount, or promotion.
- To use the code online enter the code at checkout.
- Not valid on gift cards.
- No cash value and cannot be redeemed for cash.
- Bec + Bridge reserves the right to amend, withdraw, or extend this offer at any time without notice.
- Standard delivery and return policies apply to any purchase made using this code.
- By signing up, customers consent to receive ongoing marketing SMS messages in line with our Privacy Policy and SMS Terms.
WHAT CURRENCY AND SIZES ARE BEC + BRIDGE PRODUCTS DISPLAYED IN?
Currency are charged in USD or GBP for customer based in the UK. Our product page and cart page will display the US product size. Our checkout page will display the converted Austrailan (AU) size for each product.
HOW CAN I USE AFTERPAY TO SHOP?
We currently offer the Afterpay buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Afterpay may be less
At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.
HOW CAN I USE KLARNA TO SHOP?
We currently offer the Klarna buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Klarna may be less
At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.
Checkout our Klarna FAQs page for more information.
RETURNS + REFUNDS
EU RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, please return your order within 14 days of receiving your order. You will be asked to confirm your withdrawal and provide your name and order details. A confirmation email will be sent to you once your request has been submitted.
Once your withdrawal request is submitted:
- Return your order within 14 days of notifying us
- We will process your full refund, including your original outbound shipping fee, within 14 days of receiving your return
- Your refund will be issued via your original payment method
If you have any questions, please contact us at customerservice@becandbridge.
CAN I RETURN SWIMWEAR OR BODYSUITS?
To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.
I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM IN MY ORDER, WHAT DO I DO?
Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.
We endeavor to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.
Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.
WILL I RECEIVE A REFUND IF I'VE USED THE $25 WELCOME DISCOUNT CODE?
Yes! Any full priced items purchased with the $25 off welcome discount code are still eligible for a refund.
WHAT IS REFUNDID?
All online returns are handled by our third-party provider, Refundid. Depending on your location, you can choose from a refund, store credit, or an instant exchange. For more details and Refundid’s terms and conditions, click here.
WHY DOES REFUNDID NEED MY PERSONAL DETAILS?
Refundid operates independently from the retailers they partner with. To comply with AML (Anti-Money Laundering) regulations, they require customers to verify their details through a secure verification process. For more information, see the Refundid Privacy Policy here.
TRACK YOUR PARCEL
Australian Orders - Please click below to track your parcel:
AUSTRALIA POST TRACKING SERVICE
International Orders - Please click below to track your parcel:
All parcels are despatched from Waterloo (2017) in Sydney, Australia
CUSTOMER CARE
ORDERING + SHIPPING
CAN I CHANGE OR CANCEL MY ORDER?
Please review your order carefully before checkout. Due to our fast-processing times, we’re unable to add, remove, or change items, including size changes once an order has been placed.
CAN I CHANGE MY SHIPPING ADDRESS?
We’ll do our best to assist if there is an error with your delivery address. However, once an order has been packed and collected by the carrier, address changes are no longer possible.
If your order has already shipped, we recommend attempting to redirect the parcel via your shipping courier. If this is unsuccessful, the parcel may be returned to sender and re-shipped once received back at our warehouse.
I FORGOT TO ADD A DISCOUNT CODE, CAN YOU ADD IT TO MY EXISTING ORDER?
Unfortunately once your order has been placed, we are unable to retroactively add your discount code to the payment of your order.
CAN I USE MORE THAN ONE DISCOUNT CODE AT ONCE?
The BEC + BRIDGE checkout is only able to accept one discount code per order. Discount codes cannot be used in conjunction with any other offer or promotion.
SMS SIGN-UP OFFER
- This offer is available to customers who complete the SMS sign-up form on https://www.becandbridge.
com/pages/sms-signup between Friday 17 July 2026 and Friday 31 July 2026 (inclusive), and consent to receive SMS marketing messages. - The 10% off code is displayed on-screen immediately upon submitting the form and is valid for 7 days from the date of submission.
- Limited to one code per customer/mobile number. Customers who have already signed up or redeemed this offer are not eligible to receive another code.
- The code is valid on full-priced items only and cannot be used on sale or clearance items.
- Minimum spend of $200 (USD) applies, calculated on full-priced items before shipping.
- The code cannot be combined with any other offer, discount, or promotion.
- To use the code online enter the code at checkout.
- Not valid on gift cards.
- No cash value and cannot be redeemed for cash.
- Bec + Bridge reserves the right to amend, withdraw, or extend this offer at any time without notice.
- Standard delivery and return policies apply to any purchase made using this code.
- By signing up, customers consent to receive ongoing marketing SMS messages in line with our Privacy Policy and SMS Terms.
WHAT CURRENCY AND SIZES ARE BEC + BRIDGE PRODUCTS DISPLAYED IN?
Currency is displayed in USD. Our product page and cart page will display the US product size. Our checkout page will display the converted Austrailan (AU) size for each product.
HOW CAN I USE AFTERPAY TO SHOP?
We currently offer the Afterpay buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Afterpay may be less
At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.
HOW CAN I USE KLARNA TO SHOP?
We currently offer the Klarna buy now, pay later service to our US customers for a maximum purchase of $2,000 USD. Note that your personal spending limit with Klarna may be less
At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.
Checkout our Klarna FAQs page for more information.
RETURNS + REFUNDS
EU RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, please return your order within 14 days of receiving your order. You will be asked to confirm your withdrawal and provide your name and order details. A confirmation email will be sent to you once your request has been submitted.
Once your withdrawal request is submitted:
- Return your order within 14 days of notifying us
- We will process your full refund, including your original outbound shipping fee, within 14 days of receiving your return
- Your refund will be issued via your original payment method
If you have any questions, please contact us at customerservice@becandbridge.
CAN I RETURN SWIMWEAR OR BODYSUITS?
To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.
I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM, WHAT DO I DO?
Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.
We endeavor to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.
Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.
WILL I RECEIVE A REFUND IF I'VE USED THE $25 WELCOME DISCOUNT CODE?
Yes! Any full priced items purchased with the $25 off welcome discount code are still eligible for a refund.
WHAT IS REFUNDID?
All online returns are handled by our third-party provider, Refundid. Depending on your location, you can choose from a refund, store credit, or an instant exchange. For more details and Refundid’s terms and conditions, click here.
WHY DOES REFUNDID NEED MY PERSONAL DETAILS?
Refundid operates independently from the retailers they partner with. To comply with AML (Anti-Money Laundering) regulations, they require customers to verify their details through a secure verification process. For more information, see the Refundid Privacy Policy here.