We ship all Domestic + International Orders via Australia Post
Express Post Delivery $9.95 (1- 3 Working Days)
*If you spend over AUD$300, then we send the package over to you via Express Post for free!
or Free Standard Delivery (2- 5 Working Days)
New Zealand & Singapore: AUD$20
United States and all other International: USD$30
EXPRESS POST DELIVERY
Orders placed before AEST 2pm Monday - Friday are dispatched on the same day. Orders going to metropolitan areas in Australia (excl. Perth & Darwin) should arrive next business day*.
Orders placed after AEST 2pm will be dispatched the following day and should be received within 2-3 business days.
We love to get your items to you as swiftly as possible, though we can’t guarantee 100% next day delivery in all cases, even though we wish we could. Australia Post is our provider and works extremely hard to get deliveries to all our customers on time, however sometimes there are some situations that can cause unavoidable delays.
If you happen to place your order over the weekend or on a public holiday, it will be duly processed the next business day and received the following, just like we described in the above scenario.
All orders placed before AEST 2pm will be sent out the same business day via Aus Post's Parcel Post service. Orders placed after AEST 2pm will be sent out the following business day.
Duration of delivery will vary depending on your location anywhere from 2-6 business days. All packaged are sent from our warehouse in Alexandria (postcode 2015).
We advise you use Aus Post's trusty Postage Calculator to get a delivery estimate for your location, available under the below link:
We love to get your items to you as swiftly as possible, though we can’t guarantee 100% the promised timeframes, even though we wish we could. Australia Post is our provider and works extremely hard to get deliveries to all our customers on time, however sometimes there are some situations that can cause unavoidable delays.
If you happen to place your order over the weekend or on a public holiday, it will be duly processed and sent out the next business day.
Unfortunately our Same Day Service Delivery in Sydney Metro is no longer available. We will endevour to provide this service again soon in 2018.
Please allow between 5-10 business days to receive your package from the time you place your order. But don’t worry we’ll keep you up to date by sending you a tracking number so you can view your package’s progress.
Also best be aware that some international shipments can be subject to customs or import duties once they reach their destination. In these circumstances the responsibility falls on you to pay the charges to release the goods from the shipment. Unfortunately we’re unable to estimate what these charges will be, so we recommend you contact your local customs office to find out the exact deal.
Please note that if you are based in New Zealand or Singapore, you will be shopping on our Australian website in AUD currency & AU sizing.
If you are based anywhere else in the world you will be shopping from our US website in USD currency & US sizing. Please see our size chart below for reference:
SIZE 6 AU - 2 US
SIZE 8 AU - 4 US
SIZE 10 AU - 6 US
SIZE 12 AU - 8 US
We value each and every one of our Bec + Bridge gals and want you to be over the moon with your purchase. If you are under the moon, please follow the steps below to process your return:
1. Contact our Customer Service Team to obtain a Returns Authorisation Number (RA#)
Phone: +61 402 538 062 (9am – 5pm AEST Mon – Fri)
2. Once you have received your RA# from our team, please fill in your Return Slip (incl. in your original package) and post it back with your order. If you have misplaced your slip please email us for a copy.
3. Orders must be returned within 14 Working Days from the day you received it. Unfortunately if your return exceeds our 14 Working Day policy we will not be able to process your return (sorry ladies!).
*If you are an International Bec + Bridge gal and wish to return your order please notify us immediately via email and we will assist you with your return. We understand your return may take longer than 14 Working Days to get back to us.
PLEASE SEND YOUR RETURN TO:
BEC + BRIDGE RETURNS
SUITE 4, 20-22 WILLIAM ST
ALEXANDRIA NSW 2015
We only allow Exchanges or Credit notes on Sale Items, not Refunds.
For all Swimwear, customers must try on items wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Items must be returned to us for a REFUND, EXCHANGE OR CREDIT NOTE according to the following conditions:
-The garment is unworn, unwashed, and in it’s original condition with all our tags attached. Your garment must be free of make-up marks, deodorant marks, in fact it needs to be free of any/all marks.
-It arrives at our office within 14 working days of you receiving it in your hot hands.
-It has been approved through Bec + Bridge Customer Service Team and you have obtained a Returns Authorisation Number (RA#) via email@example.com or phone 61 402 538 062. The returns slip provided with your order must be completed, please don’t leave out any of the questions we have asked otherwise there may be delays in processing your return and let’s face it that’s not how we want to roll.
-If you wish to exchange, please notify us with your preferred style/size/colour as soon as possible, so you don’t miss out.
-For sale items: We will only provide an exchange or credit note, NO REFUNDS ON SALE. We need to receive the item back within the same conditions outlined above, along with your exchange request/s via email, phone, or noted on your returns slip. It must be an item available on the e-boutique within the 14 working day time frame. Exchanges are sent out free of charge.
- Jewellery: If returned, earring must not have been tried on, we will not accept if signs of wear show due to hygiene reasons.
- Swimwear: For all swimwear, customers must try on items wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
You are responsible for posting your return goods back to Bec + Bridge. We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels, within Australia). This ensures safe receipt of goods and prevents missing items because that would break both our hearts. Bec + Bridge is not responsible for any lost incoming parcels so please be sure to use the above method.
*Refunds are processed less the return postage. Please note: the original postage charge cannot be refunded either.
Where a receipt for postage is provided to return faulty goods, the cost will be refunded ONLY up to the amount of original postage paid (see DELIVERY COSTS at top of page). Any additional payment made by you to return faulty goods to Bec + Bridge, beyond the original postage charge paid by you, will not be refunded, insert broken heart emoji here. Refunds are made against the original payment method used. We cannot refund onto a different card. We process refunds within 2 - 4 Working Days of receiving them, however please keep in mind they can take up to 10 business days to come back into your account.
If you have any other questions that we haven’t been able to answer here, then go ahead and email firstname.lastname@example.org, or call us on +61 402 538 062. We will be ready and waiting for you with open arms.
- Please be advised Credit Notes are valid for 6 Months (*effective 1st of March 2018) from the date given
- Credits can only be used on our Online Store: www.becandbridge.com.au
- There are strictly no extensions on all Credits
- Credits are not to be used in conjunction with any other offers/ promotions
- IMPORTANT: If your Credit Note was provided to you before 01/03/18, it is only valid for 8 Weeks.
Please note discount codes can only be redeemed on Full Priced items. They cannot be used in conjunction with sale products.
*INTERNATIONAL COUNTRIES WE CURRENTLY SHIP TO:
Bec & Bridge is an Australia-based label and we currently only ship to the below countries:
Please contact us if you have any questions regarding postage at email@example.com